Refund policy

We offer a 30-day return policy. You have 30 days after your order is delivered to request a return.

Return eligibility

To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received. It must also include its original packaging and any included accessories. Proof of purchase is required.

Starting a return

To request a return, email support@dogdaysupply.com with your order number, reason for the return, and photographs if the item is damaged, defective, or incorrect.

Please do not send an item back without receiving approval and return instructions from us. Returns sent without prior authorization may not be accepted. If approved, we will provide the appropriate return address and shipping instructions.

Return shipping

Dog Day Supply will cover reasonable return-shipping costs when an item arrives damaged, defective, or incorrect. For other approved returns, customers are responsible for return-shipping costs. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Please inspect your order after delivery. Contact us as soon as possible if an item is damaged, defective, or incorrect so we can review the issue and make it right. Photographs or videos may be required.

Non-returnable items

We cannot accept returns for used items, personalized products, gift cards, opened hygiene-related products, or items marked final sale. Contact us before purchasing if you have questions about whether an item is eligible for return.

Exchanges

The fastest way to receive a replacement is to contact us. If the return is approved, you may return the original item and place a separate order for the replacement.

European Union cooling-off period

If an order is shipped into the European Union, customers may have the right to cancel or return their order within 14 days without providing a reason. The item must be unused and returned in its original condition and packaging, with proof of purchase. Applicable consumer-protection rights are not affected by this policy.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact support@dogdaysupply.com.