Shipping policy
SHIPPING POLICY
Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Estimated Delivery Times
After processing, estimated delivery times are:
United States: 7–15 business days
International: 15–30 business days
Delivery times are estimates and may vary depending on the product, destination, carrier, customs processing, weather, holidays, or other circumstances outside our control. Exact delivery dates cannot be guaranteed.
Shipping Costs
Any applicable shipping cost will be displayed at checkout before payment. We currently ship only to destinations available during checkout.
Tracking Information
When tracking information becomes available, it will be sent to the email address used for your order. Tracking may take several business days to begin showing updates after your order ships.
Multiple Packages
Products may ship from different fulfillment locations. If your order contains multiple items, they may arrive separately and have different tracking numbers.
Address Changes
Please review your shipping address carefully before submitting your order. If you need to request a change, contact us immediately at support@dogdaysupply.com. Address changes cannot be guaranteed after processing begins.
Incorrect or incomplete addresses may cause delays, returns, or additional shipping charges.
International Orders
International customers are responsible for any customs duties, import taxes, or additional fees charged by their country. Dog Day Supply does not control these charges.
Delayed or Missing Packages
Carrier delays may occasionally occur. If your order has passed its estimated delivery window or tracking shows delivered but you cannot locate the package, contact us at support@dogdaysupply.com so we can help investigate.
Contact Us
For questions about shipping or an existing order, email support@dogdaysupply.com or use our contact form: